FAQS

How long will the delivery take?

Orders to the UK are posted by Royal Mail delivery which usually takes 

3-5 working days (approximately) This is not a tracked service. 

For deliveries outside of the UK – The usual shipping times are:

Western Europe: within 3 -10 working days (approximately)

Eastern Europe: within 5 – 12 working days  (approximately)

Rest of World including USA: 5 to 14 working days (approximately)

Need it sooner?

Please contact a member of our team if you would like for your item to arrive with a tracked or 1st first class service.

What payment method can I use? 

We accept payments by Debit/ Credit card or through PayPal. 

If you do not have a PayPal account then don’t worry, you can still pay by credit or debit card through PayPal – it’s quick and easy. 

What is Bejiali’s refund policy?

If you are unhappy with your purchase please contact us to discuss the possibility of returns or exchanges before returning any orders. 

Exchanges and returns are only accepted within 30 days of the buyer receiving the item. Items must be returned in original condition and appropriately protected for postage. The buyer must use a secure method of postage. The buyer must cover the cost of return postage and until the order arrives back with me the order is the buyer’s responsibility. 

What packaging will my order be shipped in? 

We try our best to minimise our carbon footprint by recycling our packaging and cutting down on any use of plastic.

Can I personalise a mat with my studio logo?

As this is an added service, orders with personalisation will take longer than normal to be despatched. All orders are different, so we are unable to suggest a timeframe without knowing your requirements.  Please get in touch with our Customer Service team to discuss your requirements.

Can I return my personalised product?

All personalised products will have been made to your specification. In these instances, we are unable to offer a refund for any products with personalisation. Of course, this does not affect your statutory rights.

I have a question that is not answered here…

We are here to help, Monday to Friday –  9am to 5pm

Please call us on 07591494502 or email info@bejiali.com.